Direct Service Worker (DOJ Accredited Representative) –SF, RWC Offices

Title:  Direct Service Worker (DOJ Accredited Representative)                                       

Reports to:  San Francisco Program Director

Full-time, Exempt Position

Location: San Francisco office

The Immigration Institute of the Bay Area (IIBA) was founded in 1918, and its mission is to welcome, educate and serve immigrants, refugees and their families as they join and contribute to the community. IIBA provides immigration legal services, English and civic education, and other services at its eight offices throughout the Bay Area, as well as through its collaborative efforts with local and regional service providers. IIBA offers a team-oriented, collegial and collaborative work environment across its offices.

Job Summary

This is a great opportunity to help IIBA expand access to its legal services at 3 local community colleges. We are seeking a full DOJ Accredited Rep who will provide access to immigration legal services to students, staff and faculty on community college campuses in San Francisco, Santa Clara and San Mateo counties. This position supports IIBA’s mission by providing quality immigration-specific legal service, advice, and representation in support of low income individuals; supervising legal work of employees and/or volunteer workers at sites; representing IIBA at events for clients, partner organizations, and the media; and maintaining high standards for legal protocols and record keeping.   

Job Responsibilities:

  • Case Management: Provide eligibility and risk assessment, full representation, brief service, and/ or legal advice to low income clients filing applications, including DACA, naturalization, family-based and humanitarian immigration petitions.
  • Outreach and Group Processing: Develop community college relationships. Responsible for workshops, clinics, outreach activities and information sessions for immigrant students, community college staff and faculty. Outreach and workshops requires evening and weekend events.
  • Maintain Legal Best Practices: Comply with IIBA’s policies, procedures, protocols, and best practices for non-profit immigration law practice, including legal ramifications, maintenance of client files and data for reporting requirements.  Participate in regular peer review meetings and legal trainings.
  • Ensure grant compliance:  Ensure grant requirements are met.  Track client services, case progress and outcomes as required by grant guidelines.
  • Supervise Legal Work: Train and help supervise administrative support staff, paralegals, outreach workers, legal interns and other volunteers.
  • Community Leadership:  Participate in meetings and webinars on behalf of IIBA and its partner organizations and collaborators. Occasionally take part in radio and television interviews, as well as support social media networking efforts.
  • All other duties: Perform all other duties as needed and/or as directed by supervisor.

Knowledge, Skills and Abilities Required

  • Education & Certification:  BIA Accredited Representative: Degree from a 4 year institution and/or equivalent experience. Equivalent experience may include advanced experience working in a legal environment. Full BIA Accreditation preferred.
  • Work Experience: Minimum of 2 year experience in immigration law assisting immigrants with consultations, eligibility assessments, U-Visas, VAWA self-petitions, family visa petitions, waivers, DACA, naturalization.     .
  • Advanced legal research and writing skills.
  • Dedicated to providing high quality legal assistance and capable of handling complex legal issues on behalf of low-income immigrant populations.
  • Excellent interpersonal, organizational and communication skills.
  • Outstanding public speaking skills in English and Spanish, with ability and experience to conduct outreach and education events to large groups and be interviewed on television, radio, and taped video.
  • Experience in developing and providing services to the target population preferred.
  • Very strong attention to detail and excellent organizational skills.
  • Exceptional time management skills – ability to meet deadlines.
  • Ability to act independently and exercise sound judgment.
  • Commitment to serving immigrants and sensitivity to the needs of the low-income, culturally diverse newcomer community. 
  • Familiarity with the region and knowledge of local resources, public systems, and area philanthropy preferred.
  • Proficiency in a Windows/PC environment, and able to quickly become proficient in the use of IIBA’s immigration law software and database.
  • Ability to travel to community college campuses on a regular weekly basis.  Available for evening and weekend services as needed.
  • Spanish fluency preferred but not required
  • Removal defense experience a plus.

Salary/Benefits: Pay is commensurate with experience.

IIBA offers a generous cafeteria-style benefits package, elements of which include, but are not limited to:

  • Employer matching 403(B) retirement plan: up to 4% employer contribution
  • Insurance: Health, dental, life, vision, chiropractic & acupuncture.  Medical and dependent care pre-tax reimbursement accounts.
  • Transportation reimbursement account.
  • Vacation: two (2) weeks of accrued vacation per year with an increase each year.
  • Holidays: 13 Holiday per year
  • Flexible hours available

To apply: Send cover letter, resume and writing sample to iibayareahire@iibayarea.org

Please include the title of the job in the subject line.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.


IIBA is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons receiving services in our programs are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.

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