Director of Communications, San Francisco

Title: Director of Communications

Reports to: Executive Director

Full-time, Exempt Position

Location: San Francisco

The Immigration Institute of the Bay Area was founded in 1918, and its mission is to welcome, educate and serve immigrants, refugees and their families as they join and contribute to the community. IIBA provides immigration legal services, English and civic education, and other services throughout the Bay Area, as well as through its collaborative efforts with local and regional service providers. IIBA offers a team-oriented, collegial and collaborative work environment. We pride ourselves on providing excellent service to our clients, and we know our organization runs on the hard work and dedication of our passionate employees.

At IIBA, we have a clear vision: to be the place where a diverse mix of talented people want to come, to stay, and to do their best work. IIBA’s dedication to promoting diversity, multiculturalism, and inclusion is reflected in the work that we do. We are committed to equity and believe deeply in the value of diversity of race, sexual orientation, gender identify, religion, ethnicity, national origin and all the other wonderful characteristics that make us human.

Job Summary:

IIBA seeks an accomplished and strategic Director of Communications to lead all marketing and communications efforts for IIBA. IIBA seeks a Director of Communication to be the strategic voice of the organization to amplify and elevate immigrant voices and help address the critical issues that face immigrants and their families. The Director of Communication, in partnership with IIBA leadership, helps shape the narrative that drives impact and broadens IIBA’s audience. The successful Director is a dynamic storyteller who can share the stories of the immigrants we serve and can help translate complex issues to a diverse constituency. The right candidate is someone who shares a passion for the work and mission of IIBA, and has excellent communication and social media skills, and enjoys working individually and as part of a team. The ideal candidate is flexible and responsive to competing priorities.

Job Responsibilities:

· Design and execute a year-round communications effort that articulates the mission, work, and impact of IIBA to donors, volunteers, program participants and other external stakeholders.

· Create and drive multi-faceted communication strategies for IIBA and establish a cohesive brand for the organization.

· Leads the organization in developing annual reports and all communications for fundraising and advocacy efforts.

· Partners with the IIBA team to understand upcoming priorities and provide strategic direction to help the organization effectively communicate.

· Develop actionable goals, expand IIBA’s audience and develop messaging and media relations strategies to educate, motivate, influence and expand IIBA’s reach and impact.

· Builds new relationships with media and maintains current media relations.

· Manage the development, creation, distribution, and maintenance of all print and electronic collateral including, but not limited to, newsletters, appeals, event collateral, brochures, annual reports, and IIBA’s website.

· Monitor, track and analyze the effectiveness of communication activities and provide data driven strategies and tactics.

· Manage IIBA’s website, keeping content dynamic, fresh, accurate, and updated.

· Strengthen and expand our social media presence, including use of advertising channels.

· Manage IIBA’s social presence via Facebook, Instagram, and Twitter etc.

· Assist with media outreach and coverage with press releases, TV/ radio interviews, feature stories, PSAs, press conferences, etc.

· Recruit and manage Communication Interns, as needed.

· Work in partnership with the Development Director for messaging of annual appeals, fundraising events, etc.

· Prepare sponsorship and marketing materials for events.

· Work at major events as assigned, which may include weekends and evenings.

· Serve as a point person for general communication inquiries.

Knowledge, Skills and Abilities Required:

  • Bachelor’s degree in communications, marketing or related fields highly preferred. Equivalent combination of education and experience also considered.
  • Minimum five (5) years of experience as a full-time communications, marketing, or public relations professional with demonstrated success, preferably with a nonprofit.
  • Highly collaborative style; experience developing and implementing communications strategies.
  • Excellent writing/editing and verbal communication skills.
  • A strong record of accomplishment as an implementer who thrives on managing a variety of key initiatives concurrently.
  • Sincere commitment to work collaboratively with all constituent groups, including staff, board members, volunteers, donors, program participants, and other supporters
  • Self-starter, able to work independently; enjoys creating and implementing new initiatives
  • Ability to take knowledge and transform it into exciting and compelling messages, and disseminate it to the right audiences through the best distribution channels is critical.
  • Ability to serve as a unifying force and to position communications discussions at both the strategic and tactical levels.
  • Proficient in Outlook, Word, Excel, PowerPoint. Exceeds proficiency in digital platforms, including Facebook, Twitter, Instagram, Google Analytics, MailChimp, Hootsuite or other social media management tool, and other social and digital applications.


In the spirit of pay transparency, the salary range for the Communication Director role is $88,000 to $130,000. If you are hired at IIBA, your final salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.

IIBA offers a generous cafeteria-style benefits package, elements of which include, but are not limited to:

Employer matching 403(B) retirement plan: up to 5% employer contribution

Insurance: Health, dental, life, vision, chiropractic & acupuncture. Medical and dependent care pre-tax reimbursement accounts.

Transportation reimbursement account.

Vacation: three weeks (15 day) of accrued vacation per year with an increase each year.

Sick Leave including paid family sick time

Holidays: 15 paid Holidays per year, including 2 floating holidays

Paid Parental Leave

Please note: This position currently offers a hybrid work schedule.

To apply: Send cover letter and resume to

Please include the title of the job in the subject line.

Applicants for employment in the United States must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

For more information on IIBA, see our website: Position opened until filled.

This description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

IIBA recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Persons receiving services in our programs are entitled to freedom from harassment, retaliation, and reasonable accommodation for qualified disabilities.

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