Volunteer Manager, San Francisco

Title: Volunteer Manager

Reports to: Pro Bono Director

Location: San Francisco

Exempt

The Immigration Institute of the Bay Area was founded in 1918, and its mission is to welcome, educate and serve immigrants, refugees, and their families as they join and contribute to the community. IIBA provides immigration legal services, English and civic education, and other services throughout the Bay Area, as well as through its collaborative efforts with local and regional service providers. IIBA offers a team-oriented, collegial, and collaborative work environment. We pride ourselves on providing excellent service to our clients, and we know our organization runs on the hard work and dedication of our passionate employees.

At IIBA, we have a clear vision: to be the place where a diverse mix of talented people want to come, to stay, and to do their best work. IIBA’s dedication to promoting diversity, multiculturalism, and inclusion is reflected in the work that we do. We are committed to equity and believe deeply in the value of diversity of race, gender, sexual orientation, gender identity, religion, ethnicity, national origin and all the other wonderful characteristics that make us human.

Job Summary:

As a central component of IIBA’s Justice, Equity, Diversity and Inclusion (JEDI) strategy, we seek to increase our capacity to provide immigration legal services to immigrants with unmet language access needs. This position will be responsible for recruiting, training and mentoring a pool of bilingual volunteers to provide interpretation and translation services for immigrants seeking IIBA’s immigration legal services.

The Volunteer Manager will be responsible for placing volunteers “across” the organization to fill positions specific to aiding IIBA staff in interpreting for clients when IIBA does not have the language skills or the capacity to address the needs of a prospective or current client. The Volunteer Manager will be responsible for holding an annual volunteer appreciation event to recognize the contributions of IIBA’s volunteers. The ideal candidate will be bi or trilingual and a professionally trained interpreter or have significant experience in interpretation.

Job Responsibilities:

  • Recruits, interviews, screens, trains, and evaluates volunteer staff.
  • Assesses each volunteer’s skills and experience working with diverse communities
  • Schedules, coordinates, and assigns volunteers to appropriate departments, supervisors, and/or mentors.
  • Regularly communicates with volunteers to ensure placement is a good fit for an individual’s skills and goals.
  • Garners feedback from staff about the volunteers’ interpretation skills and their cultural sensitivity
  • Ensure the volunteer’s time is tracked accurately and timely.
  • Maintains files, records, applications, and other data concerning volunteer program.
  • Drafts, maintains, and publishes guidelines, best practices, and procedures for volunteer program.
  • Plan and organize volunteer events, including site selection, logistical arrangements, purchasing supplies, promoting events, scheduling and being the primary point of contact for the event.
  • Participate in fundraising and community outreach events.
  • Manage volunteer databases.
  • Performs other related duties as required.

Knowledge, Skills and Abilities Required

  • 3- 5 years management experience
  • Previous volunteer management experience or related experience preferred
  • Experienced in interpretation, translation and the provision of multilingual services.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Strong leadership skills with ability to motivate and encourage others.
  • Excellent customer service and public speaking skills.
  • Team player.
  • Ability to act independently and exercise sound judgment.
  • Commitment to serving immigrants and sensitivity to the needs of a culturally diverse community.
  • Commitment to IIBA’s DEI goals and client-centric approach.
  • Proven ability to maintain confidential and sensitive information with maturity and discretion.
  • Bachelor’s Degree in a related field is highly preferred.

Salary/Benefits:

In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,000 – $80,000, excluding fringe benefits and potential bonuses. If you are hired at IIBA, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

IIBA offers a generous cafeteria-style benefits package, elements of which include, but are not limited to:

  • Employer matching 403(B) retirement plan: up to 5% employer contribution
  • Insurance: Health, dental, life, vision, chiropractic & acupuncture. Medical and dependent care pre-tax reimbursement accounts.
  • Transportation reimbursement account.
  • Vacation: two weeks (10 days) of accrued vacation per year with an increase each year.
  • Sick Leave including paid family sick time
  • Holidays: 15 paid Holidays per year, including 2 floating holidays
  • Paid Parental Leave

Applicants for employment in the United States must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

This description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

To apply: Send cover letter and resume to iibayareahire@iibayarea.org. Please include the title of the job you are applying for in the subject of the email.

For more information on IIBA, see our website: www.iibayarea.org. Position open until filled.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

IIBA is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons receiving services in our programs are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.

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