Updated July 2025
SMS/ TEXT PRIVACY STATEMENT
IIBA uses SMS/ text messaging to communicate with clients, strictly for the purposes of facilitating work on the client’s case, and/or to schedule appointments related to the case. Messaging frequency may vary. Message and data rates may apply. We may collect your phone number for SMS verbally, when we ask for your contact information during our intake process. We will NEVER share your phone number, SMS opt-in, or other information with any 3rd parties for any reason, except with our SMS carrier to deliver the SMS messages. We take all possible steps to protect your information from unauthorized access, disclosure, alteration, or destruction. We use encryption to protect your data during storage and transmission. You have a right to ask us to delete your information from our records at any time. You can opt out of receiving SMS messages at any time by replying STOP to a message. If you need to contact us related to SMS communications, please email tech@iibayarea.org.
No mobile information will be shared with third parties/ affiliates for marketing/ promotional purposes.
IIBA may disclose Personal Data and other information as follows:
Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
SMS consent is not shared with any third parties or affiliates for marketing purposes. If you consent to receive SMS from IIBA, you agree to receive SMS from us related to your case, and appointment scheduling. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
The Immigration Institute of the Bay Area collects two types of information: Personally Identifiable Information and anonymized, non-personal information.
Personally Identifiable Information and Anonymized, non personal information described below:
The Immigration Institute of the Bay Area is committed to honoring your privacy. This privacy policy serves to inform you of what information we may collect about you and how we may use that information. Please note that this privacy policy may change from time to time, so be sure to check back here for updates.
WHAT PERSONALLY IDENTIFIABLE INFORMATION IS COLLECTED ON THIS SITE?
IIBA does not collect personal information from you unless you provide it to us. While visiting our website, you may knowingly choose to provide us with personal information such as your name, email address, home address, phone number, etc. This information is collected on an individual basis for various purposes including: registering for email newsletters, requesting information from us about our services, donating to us, signing up to volunteer, making requests, submitting an online form, or asking a question. We ask for personal information so that we can fulfill your request. Personal information is accessible only by designated staff and volunteers. We will not share your information with third parties unless required to by law, or having been given your consent.
THE WAY WE USE INFORMATION
IIBA does not sell, rent, give-away or share its e-mail addresses or other information with outside sources. Should any material changes be made to the ways in which we use personally identifiable information, we will post the changes on this page of our website at least 30 days in advance.
Unless otherwise directed, the Immigration Institute of the Bay Area may include a list of donors and volunteers in our publicly viewable Annual Report or other reports as appropriate. If donors or volunteers do not wish to have their name(s) appear in our public reports, they may contact IIBA’s San Francisco Office. Donors who wish to remain anonymous may also indicate so by marking the appropriate box on the Immigration Institute of the Bay Area’s online donation website, contribution form or return envelope.
OUR COMMITMENT TO DATA SECURITY
Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Physically stored information is kept in locked files, accessible only by designated staff and volunteers. Electronic stored information is kept in various encrypted databases, accessible only by designated staff and volunteers.
NEWSLETTERS
IIBA’s email newsletters are facilitated by Mailchimp. Mailchimp’s privacy policy can be viewed on Mailchimp’s website.
If you have registered to receive e-mail communications from us and later change your mind, you may contact us to have your name removed from our distribution lists. The easiest way to unsubscribe from an email list, is to open an email you wish to unsubscribe from and, at the bottom, click the “unsubscribe” button. You may also contact IIBA’s San Francisco Office via email or phone to unsubscribe.
WHAT ANONYMOUS INFORMATION IS COLLECTED ON THIS SITE?
This website uses web analytic services from Google and Alexa. These services record anonymized activity including: pages viewed, mouse clicks, Google Analytics Advertising Features, scrolling activity, browser type, date & time, and others. This information is not intended to, and will not be used to, personally identify you.
The Google Analytics Privacy Policy can be viewed on Google’s website. You can opt out of all Google Analytics tracking by visiting the NAI’s Consumer Opt-out Page.
The Alexa Analytics Privacy Policy can be viewed on Alexa’s website.We use the information collected to improve the iibayarea.org web site and enhance the visitor experience.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
FOR MORE INFORMATION
If you have any questions, concerns or comments about privacy, contact our San Francisco Office.